Frequently Asked Questions: Administrative Fees Due for Citations

  1. What does DARTstore.org citation payment allow me to do?

    DARTstore.org citation payment allows you to pay citations online for fare evasion, HOV single occupant, and crossing double white line entering/exiting HOV.

    DARTstore.org citation payment does not allow you to pay any other types of citations and it does not allow you to contest a citation.

  2. What if I don't have my citation number?

    For the security of your personal information, inquiries regarding citation payment will be accepted using only the citation number, mitigating the need to exchange other personal information. If you don't have your citation number, you can call the DART Police Records Section at (214) 749-3999.

  3. Why isn't my citation number in the system?

    First, only citations for fare evasion, HOV single occupant, and crossing double white line entering/exiting HOV will appear on DARTstore.org. If your citation is for any other type of violation, you must follow the instructions on the back of the citation or click here for those instructions.

    Second, if you cannot locate your citation number on DARTstore.org, the citation may not have been entered into our records system yet. Normally, citations are entered daily, but in some cases, a few days are required before the citation is available for payment online. Please allow at least two (2) business days for the entry of any citation into the system.

  4. Why won't DARTstore.org let me pay my citation?

    Sometimes the web may not be available for making inquiries or accepting payments due to technical problems. If you are unable to access the DARTstore.org, it should be available within one or two hours.

  5. What if I get a message that the system is not available?

    If you should receive a message that the system is unavailable for accepting payments, it should be available within one or two hours. Sometimes the site may not be available for processing.

  6. How do I pay a citation for a violation other than fare evasion, HOV single occupant, and crossing double white line entering/exiting HOV?

    DARTstore.org only allows you to pay citations for fare evasion, HOV single occupant, and crossing double white line entering/exiting HOV. If your citation is for any other type of violation, you must follow the instructions on the back of the citation or click here for those instructions.

  7. How do I contest my citation?

    This site does not allow for contesting a citation. If you wish to contest a citation, please follow the instructions on the back of the citation or click here for those instructions.

  8. If I fail to pay the administrative fee for my citation within 30 days of the offense, what will happen?

    If you do not pay the administrative fee for a citation within 30 days of the offense, the citation will be submitted to the appropriate Justice of the Peace Court for a judicial resolution. Should this occur, please follow the instructions on the back of the citation for disposing of the case with a judicial resolution or click here for those instructions.

  9. What type of credits cards do you accept?

    DARTstore.org accepts Visa, MasterCard, Discover and American Express.

  10. How does DARTstore.org citation payment work?

    Once you have entered your citation number in the system, click the "Submit" button. You will be transferred to the shopping cart for check out. After you've verified your selection, click the "check out" button. In the next section, you will be asked for shipping information which will assist us in including you on any future customer offerings or sales promotions for merchandise or transit services. Then, you will be asked for your credit card information. After inputting your credit card information, click on "Send Order." Your credit card information will be validated and the amount of the charge will be submitted. If the credit card information is valid and sufficient approval is received for the amount you are paying, your credit card company will issue an approval to the site.

    The payment will be applied to the citation and you will see the charge on your next credit card statement. You should print the online receipt for your records, or you can also receive an email receipt if you enter an email address. Please be aware that when you receive your credit card statement, the transaction for payment of your citation will appear [as DART or DARTStore]. This shall serve as further verification of the transaction's validity.

  11. Is DARTstore.org a secure place for divulging credit card or other personal information?

    DARTstore.org uses a 128-bit encryption, which is the highest level of encryption available. This is the same security used on all web payment applications. This site does not store any information about your credit card. Once an approval or rejection is received, the information is purged from the system.

  12. What is encryption?

    Encryption is the scrambling of information for transmission back and forth between two points. A key is required to decode the information. When you inquire about your fare evasion citation, the request is sent encrypted to DARTstore.org. DARTstore.org then decodes your request for information and sends it back to your computer in an encrypted format. When you receive it, your information is decoded so that you can read it. Because your fare evasion citation information is being transmitted between your computer and DARTstore.org, encryption protects your information so it cannot be intercepted and read by a third party. DARTstore.org uses the highest level of encryption (128-bit) to ensure your online transmissions are secure.

  13. Why is my email address requested for online citation payments?

    Your email address will be used to confirm receipt of your online payment, or to notify you should there be a need to refund your payment.

  14. Who should I contact if I need more information about my citation?

    If you have questions regarding your citation, please contact the DART Police Records Section at (214) 749-3999.

Instructions for Fare Evasion, HOV Single Occupant, and Crossing Double White Line Entering/Exiting HOV Citations

If you received a citation for fare evasion, HOV single occupant, and crossing double white line entering/exiting HOV, then please be advised that the citation charges you with a violation of a state law. Anytime you are charged with an offense you have the right to consult an attorney, the right to a jury trial if you want one, and the right to plead not guilty.

You must make an appropriate disposition of the case by either an administrative resolution or a judicial resolution as indicated below. If you wish to dispute this case, you must do so through the judicial resolution. You may not dispute the case through an administrative resolution.

ADMINISTRATIVE RESOLUTION

If you wish to dispose of this case with an administrative resolution without a declaration of guilt, you must do one of the following WITHIN 30 DAYS OF THE OFFENSE DATE as shown on the citation:
  1. You may pay the $50 administrative fee in person between 7:30 a.m. and 5:30 p.m., Monday through Friday at the DART Headquarters Building, at 1401 Pacific Avenue, Dallas, Texas. The fee must be paid with cash, cashiers check, money order, or credit card (Visa, Mastercard, or Discover). Personal checks are not accepted. Cashiers checks or money orders should be made payable to "DART".

  2. You may pay the $50 administrative fee by mailing a cashiers check or money order payable to DART to the address below. Do Not Mail Cash. Personal checks are not accepted. The mailed payment must be received by DART within 30 days of the offense date for the case to be disposed of with an administrative resolution. The citation number must be provided with the mailed payment to ensure proper processing.

    DART
    Attn: Finance Distribution
    PO Box 660163
    Dallas, TX 75266-7262

  3. You may pay the $50 administrative fee on-line at www.dartstore.org by providing a valid credit card (Visa, Mastercard, Discover, or American Express) number to which the fee will be charged.

    Upon timely payment of the administrative fee, the case will be considered administratively resolved and no further court action will be taken. After 30 days of the offense date, you may no longer dispose of the case with an administrative resolution; you must dispose of the case with a judicial resolution.

JUDICIAL RESOLUTION

If you wish to dispose of this case with a judicial resolution or the time period has expired for an administrative resolution, you must make an appropriate disposition of this case as indicated below. Such disposition must be made AFTER 30 DAYS OF THE OFFENSE DATE, BUT ON OR BEFORE THE APPEARANCE DATE shown on the citation.

GUILTY PLEA - PAYMENT OF FINE - If you wish to plead GUILTY to the violation charged against you, you must do one of the following AFTER 30 DAYS OF THE OFFENSE DATE, BUT ON OR BEFORE THE APPEARANCE DATE shown on the citation:

  1. Sign the statement at the bottom of the back of the citation.
    1. Mail the signed citation and a money order or cashiers check for the full and proper amount PAYABLE TO THE JP COURT LISTED ON THE FRONT OF THE CITATION. The court address information is located on the green copy of the citation or click here.

    2. Do not mail cash. Personal checks are not accepted.

    3. Call the circled number on the green copy of the citation and ask what the fine and court costs are for your alleged violation. By law, the fine for this Class C misdemeanor shall not exceed $500, plus court costs.

  2. You may pay the fine in person Monday through Friday at the address stated on the green copy of the citation. Check with the JP Court for hours of operation.

NOT GUILTY PLEA - If you wish to plead not guilty or contest the citation, you must APPEAR IN PERSON AFTER 30 DAYS OF THE OFFENSE DATE, BUT ON OR BEFORE THE APPEARANCE DATE at the court and request your citation be set for trial. THIS CANNOT BE DONE BY TELEPHONE.

JUVENILES - (Ages 10 - 16) - State Law requires that any person under 17 years of age APPEAR IN PERSON before the judge. A Juvenile must be ACCOMPANIED BY A PARENT OR GUARDIAN.

If you fail to either make voluntary payment or to set your case for trial BY THE APPEARANCE DATE SHOWN ON THE CITATION, A WARRANT may be issued for your ARREST and/or additional penalties will be added to the amount of the fine. Payment of an insufficient amount does not prevent the issuance of a warrant.

If you have any further questions regarding an administrative resolution, please click here.

If you have any further questions regarding a judicial resolution, please call the Justice of the Peace Court listed on the citation.

Instructions for Citations for violations other than Fare Evasion, HOV Single Occupant, and Crossing Double White Line Entering/Exiting HOV

If you received a citation for a violation other than fare evasion, HOV single occupant, and crossing double white line entering/exiting HOV, then please be advised that the citation charges you with a violation of a state law and BY THE APPEARANCE DATE shown on the front of the citation, you must make an appropriate disposition of the case as indicated below. Anytime you are charged with an offense you have the right to consult an attorney, the right to a jury trial if you want one, and the right to plead not guilty.

GUILTY PLEA - PAYMENT OF FINE - If you wish to plead GUILTY to the violation charged against you, you must do one of the following BY THE APPEARANCE DATE shown on the front of the citation:

  1. Sign the statement at the bottom of the back of the citation.

    1. Mail the signed citation and a money order or cashiers check for the full and proper amount PAYABLE TO THE JP COURT LISTED ON THE FRONT OF THE CITATION. The court address information is located on the green copy of the citation or click here.

    2. Do not mail cash. Personal checks are not accepted.

    3. Call the circled number on the green copy of the citation and ask what the fine is for your alleged violation.

  2. You may pay the fine in person Monday through Friday at the address stated on the green copy of the citation. Call the JP Court for hours of operation.

  3. You may be able to request that this charge be dismissed by taking a driving safety course. However, you will lose that right if you do not provide WRITTEN NOTICE to the court ON OR BEFORE YOUR APPEARANCE DATE of your desire to do so.

NOT GUILTY PLEA - If you wish to plead not guilty or contest this citation, you must APPEAR IN PERSON at the court and request your citation be set for trial. THIS CANNOT BE DONE BY TELEPHONE.

JUVENILES - (Ages 10 - 16) - State Law requires that any person under 17 years of age APPEAR IN PERSON before the judge. A Juvenile must be ACCOMPANIED BY A PARENT OR GUARDIAN.

If you fail to either make voluntary payment or to set your case for trial BY THE APPEARANCE DATE SHOWN ON THE FRONT OF THE CITATION, A WARRANT may be issued for your ARREST and/or additional penalties will be added to the amount of the fine. Payment of an insufficient amount does not prevent the issuance of a warrant.

Upon conviction for the offense of failure to maintain financial responsibility (no liability insurance), your driver's license is subject to suspension if you fail to provide to the Department of Public Safety proof of financial responsibility.

Justice of the Peace Courts Addresses and Telephone Numbers

DALLAS COUNTY

Pct. 1

Pl. 1

7201 South Polk Street, Dallas, TX 75232

(972) 228-0280

Pct. 1

Pl. 2

107 Texas St., Lancaster, TX 75146

(972) 228-2272

Pct. 2

Pl. 1

140 N. Garland, Garland, TX 75040

(214) 643-4773

Pct. 2

Pl. 2

823 N. Galloway, Mesquite, TX 75149

(972) 285-5429

Pct. 3

Pl. 1

10056 Marsh Lane, Dallas, TX 75229

(214) 321-4106

Pct. 3

Pl. 2

1411 W. Beltline Road, Richardson, TX 75080

(214) 904-3042

Pct. 4

Pl. 1

630 W. Main St., Grand Prairie, TX 75050

(214) 875-2100

Pct. 4

Pl. 2

841 W. Irving Blvd., Irving, TX 75060

(214) 589-7000

Pct. 5

Pl. 1

3443 St. Francis, Dallas, TX 75228

(214) 943-6980

Pct. 5

Pl. 2

410 S. Beckley Ave., Dallas, TX 75203

(214) 943-5981


COLLIN COUNTY

Pct. 3

Pl. 1

920 E. Park Blvd., #220, Plano, TX 75074

(972) 881-3001

Pct. 3

Pl. 2

920 E. Park Blvd., #210, Plano, TX 75074

(972) 881-3051

Pct. 4

 

8585 John Wesley Dr., #130, Frisco, TX 75034

(972) 731-7300


DENTON COUNTY

Pct. 2

6301 Main St., #100, The Colony, TX 75056

(972) 434-7200

Pct. 3

190 N. Valley Pkwy., #100, Lewisville, TX 75067

(972) 434-4750

Pct. 6

1029 W. Rosemeade Pkwy., Carrollton, TX 75007

(972) 434-7100


TARRANT COUNTY

Pct. 1

100 Weatherford, Rm 450, Fort Worth, TX 76196

(817) 884-1395

Pct. 2

700 E. Abram St., Ste 200, Arlington, TX 76010

(817) 548-3925

Pct. 3

645 Grapevine Hwy., Hurst, TX 76054

(817) 581-3625


ROCKWALL COUNTY

Pct. 1

1111 E. Yellowjacket Ln. Ste 301, Rockwall, TX 75087

(972) 204-6740

Pct. 2

1111 E. Yellowjacket Ln. Ste 302, Rockwall, TX 75087

(972) 204-6730


ELLIS COUNTY

Pct. 4

1150 N. Hwy 67 #100, Midlothian, TX 76065

(972) 775-3763



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